Refund policy

Returns and right of withdrawal

14-day right of withdrawal (EU customers)

You may withdraw from your purchase within 14 days of receiving the goods, without giving a reason. To withdraw, use the withdrawal button on this website or email mythica.ogcvietnam@gmail.com with your order number. Send the goods back within 14 days after telling us. We refund the product price and the original standard delivery cost within 14 days of receiving the goods back. The cost of the return shipment is paid by you. Items must be returned unused and in their original packaging.

Items excluded

The right of withdrawal does not apply to goods made to your specification or clearly personalised.

Other customers (United States and elsewhere)

You may return unused items within 14 days of delivery for a refund of the product price. Return shipping is paid by you.

Faulty or damaged items

If an item is faulty or arrives damaged, email mythica.ogcvietnam@gmail.com with a photo within 14 days. We replace it or refund you, including return costs. Statutory warranty rights remain unaffected.